CASE STUDY 2
Streamlining Operations for a Fast-Growing Tech Startup.
Tamzin
CEO & Founder, Where You At.
Client Overview
Where You At is a UK-based tech startup developing crowd visibility and safety technology for large venues such as stadiums, festivals, and nightclubs. Their flagship product allows users to locate friends and access safety features even without phone signal or Wi-Fi, powered by custom mesh networking.
The Challenge
As Where You At expanded rapidly—securing partnerships, hiring new team members, and managing communications with major venues—the team needed structured operational support. With multiple ongoing projects, investor communications, and partnership opportunities, there was an urgent need for consistent coordination and professional client handling.
Our Approach
VAgency stepped in to provide comprehensive virtual executive support. Acting as an extension of the in-house team, we:
Managed external communications with key partners and clients, including DCRS, Informa, and venue managers.
Supported business development through targeted outreach to potential collaborators and channel partners.
Created structured documentation, meeting notes, and briefing materials to streamline internal workflows.
Oversaw scheduling, inbox management, and follow-ups to ensure timely decision-making.
The Results
With VAgency’s support, Where You At was able to:
01
Increase response speed to partnership opportunities.
02
Maintain consistent communication across multiple stakeholders.
03
Reduce administrative bottlenecks, freeing up leadership to focus on product development and strategy.
04
Strengthen their professional image with clear communication and streamlined internal processes.