Terms of Website Use and Privacy Policy
Terms of Website Use
These terms set out the conditions under which you may access and use our website, www.vagency.org.uk ("our site"). By browsing or using our site, you confirm that you accept these terms and agree to comply with them. If you do not agree, please refrain from using our site.
Who We Are
www.vagency.org.uk is operated by VAGENCY LIMITED ("we", "our", or "us").
Registered address: Suite G04, 1 Quality Ct, Chancery Ln, London WC2A 1HR
Email: selma.k@vagency.org.uk
Accessing Our Site
Access to our site is provided on a temporary basis. We may suspend, withdraw, or update any part of our site without notice. We will not be liable if our site is unavailable at any time, or if any content becomes outdated or inaccurate.
If you are provided with a login, password, or any other security information, you must keep this confidential. We may disable any security credentials at our discretion if we believe they have been misused.
Anyone using our site through your internet connection must also comply with these terms and with our Acceptable Use Policy.
Changes to These Terms
We may revise these terms at any time by updating this page or by publishing additional notices on our site. Please check this page regularly to ensure you remain aware of the current terms.
Intellectual Property
We (or our licensors) own all intellectual property rights contained on our site, including all text, images, designs, graphics and layout. These works are protected by copyright laws and international treaties.
You may view the content for your personal use, but you must not reproduce, copy, distribute, or use any part of the content for commercial purposes without prior written permission.
If you breach these terms, your right to use our site will end immediately. You must then return or destroy any copies of materials you have made.
Information and External Links
All content on our site is provided for general information only. We cannot guarantee that materials, links, or resources are accurate or up to date, and we accept no responsibility for any reliance placed upon them.
It is your responsibility to ensure that any products, services, or information obtained through our site meet your requirements.
Your Information
We process personal information in accordance with our Privacy Policy. By using our site, you consent to such processing and confirm that any data you provide is accurate.
Linking to Our Site
You may only link to our home page with our written consent and provided that the link is fair, legal, and does not damage our reputation.
The website from which you link must belong to you and must comply with our Acceptable Use Policy.
Links must not imply any association, approval, or endorsement by us unless agreed in writing.
Framing our site on another website is not permitted. If you wish to use our content in any other way, please contact us.
We may withdraw linking permission at any time.
Uploading Content
Any content you upload to our site must comply with our Acceptable Use Policy.
If your content breaches that policy and causes us loss, you agree to reimburse us.
Uploaded material will be treated as non-confidential and non-proprietary, and we may use, copy, distribute, or share it with third parties.
If a third party claims that your uploaded content infringes their rights, we may disclose your identity to them.
We are not liable for any content posted by you or by other users, and we may remove any material we believe does not meet our content standards.
Viruses and Security
You must not misuse our site by knowingly introducing viruses, malware, or harmful technology.
You must not attempt unauthorized access to our site, our servers, or any connected system.
You must not carry out any form of denial-of-service attack.
Breaching this provision may constitute a criminal offence. We will report such breaches to the relevant authorities and your right to use our site will cease immediately.
Our Liability
The content on our site is provided without any guarantees or warranties.
To the fullest extent permitted by law, we exclude liability for any direct or indirect loss arising from:
- your use or inability to use our site
- reliance on content
- links to third-party sites
- loss of profits, business, income, contracts, data, goodwill, or savings
- wasted management or administrative time
- any other loss or damage, whether foreseeable or not.
Nothing in these terms excludes liability where it cannot legally be excluded under English law.
Use of Our Templates
What You May Do
You may:
- use the templates for your own business or brand
- edit fonts, colours, text, and layouts to suit your branding
- use the templates across all businesses you solely own
- use the templates to create content for your website, webinars, and social media channels
What You Must Not Do
You may not:
- sell, share, loan, or give the templates to any third party
- use the templates for client work or social media management
- share the templates with friends or clients without our written permission
- include the templates in products for resale or free distribution
- create derivative templates or designs based on our templates
- use any images or content to sell or promote other templates or design services
- claim any part of the templates, copy, or design as your own
Digital Product Purchases & Communication
When you purchase a digital product, your name and email address will be added to our CRM system so we can deliver your purchase, send updates, and provide product support.
You may update your preferences or unsubscribe at any time.
We do not store or have access to your full payment details. Payments are securely processed by our third-party providers, and only limited billing information is retained where legally required.
You may also receive occasional emails about related Supportal resources or services. You can opt out at any time.
Governing Law
These terms (and any dispute arising from them) are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any claims or disputes relating to your use of our site.
Privacy Policy
VAgency Limited Last Updated: 17th November 2025
1. Introduction
This Privacy Policy explains how VAgency Limited ("we", "us", or "our") collects, uses, and protects your personal information when you visit www.vagency.org.uk ("our site").
By using our site, you confirm that you are over 13 years of age and agree to the practices described in this policy.
VAgency Limited is the data controller responsible for your personal information.
If any of your details change, please notify us at: selma.k@vagency.org.uk
2. The Information We Collect, Why We Collect It, and How It Is Used
"Personal data" refers to any information that can identify you. Anonymous data is excluded.
We may collect and process the following categories of personal data:
Communication Data
Includes messages you send to us via our contact form, email, social media, or any other method.
Used for:
- responding to your queries
- maintaining records
- handling legal claims
Legal basis: legitimate interests (to communicate effectively and protect our business).
Customer Data
Includes your name, contact information, billing details, delivery address, purchase records, and limited card information processed through secure third-party systems.
Used for:
- providing services you have purchased
- record-keeping
Legal basis: performance of a contract.
User Data
Includes data about how you use our website, plus any content you submit for publication.
Used for:
- operating and improving our website
- ensuring website safety and functionality
- maintaining backups
Legal basis: legitimate interests (to manage our business and online platforms).
Technical Data
Includes your IP address, browser type, time zone settings, browsing patterns, page views, usage frequency, and other technology data gathered via analytics providers.
Used for:
- analysing website usage
- improving site security
- delivering relevant content and adverts
Legal basis: legitimate interests (to understand user behaviour and grow our business).
Marketing Data
Includes your communication and marketing preferences.
Used for:
- running promotions
- sent relevant content or advertisements
- measuring campaign effectiveness
Legal basis: legitimate interests (to promote and develop our services) or consent where required.
Combined Data Use
We may use Customer, User, Technical, and Marketing Data to:
- show relevant adverts (e.g., on social media)
- analyse the effectiveness of marketing
Legal basis: legitimate interests (to grow our business).
Sensitive Data
We do not collect any Sensitive Data (e.g., health, political opinions, ethnicity, etc.).
If you fail to provide essential personal data required by law or needed to fulfil a contract, we may need to cancel a service but will inform you beforehand.
We only use your data for the purpose for which it was collected unless it is reasonably compatible with the original purpose. If we need to use it for an unrelated reason, we will notify you and explain the legal basis.
We do not carry out automated profiling or decision-making.
3. Marketing Communications
We may send marketing communications if:
- you have requested information from us,
- you have purchased from us, or
- you have explicitly opted in, and you have not opted out.
If you are representing a limited company, we may email you without prior consent as permitted by law.
You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us at selma.k@vagency.org.uk.
Opting out does not affect communications relating to purchases or essential service updates.
We will not share your personal data with third parties for their own marketing without your express consent.
4. Sharing Your Information
We may share your personal data with:
- IT and system administration providers
- Professional advisers (legal, financial, insurance)
- Government authorities where legally required
- Third parties involved in business transfers, mergers, or acquisitions
All third parties must handle your data securely and lawfully, and only for purposes approved by us.
5. International Transfers
If we transfer your data outside the UK, we will ensure appropriate safeguards, such as:
- transfers to countries approved as providing adequate protection
- recognised frameworks (e.g., UK-approved US privacy frameworks)
- approved contracts, codes of conduct, or certification mechanisms
If none of these safeguards apply, we may ask for your explicit consent.
6. Data Security
We use appropriate security measures to prevent your data from being lost, accessed without permission, altered, or disclosed.
Only authorised staff and partners with a legitimate business need can access your data.
We have procedures to handle suspected data breaches and will notify you and the regulator when legally required.
7. Data Retention
We keep your personal data only as long as necessary to meet the purposes for which it was collected, including legal, accounting, or reporting requirements.
For tax purposes, we must retain basic customer information for six years after you cease being a customer.
We may anonymise data for statistical or research purposes, in which case it may be used indefinitely.
8. Your Legal Rights
You have the right to:
- access your personal data
- request corrections
- request erasure
- restrict processing
- object to processing
- request data transfer (portability)
- withdraw consent at any time
Full details can be found at the ICO website:
To exercise any rights, contact: selma.k@vagency.org.uk
No fee is charged unless your request is excessive, repetitive, or unfounded.
We may ask for proof of identity to protect your information.
We aim to respond to valid requests within one month.
If you are unhappy with how we handle your data, you may complain to the Information Commissioner's Office (ICO). However, we would appreciate the chance to resolve the matter first.
9. Third-Party Links
Our website may contain links to third-party websites, tools, or applications.
We are not responsible for their privacy practices.
We encourage you to review the privacy policy of any external site you visit.
10. Cookies
You can manage or disable cookies through your browser settings.
Disabling cookies may affect certain website functions.
For details of the cookies we use, please refer to our Cookie Policy.